Better Together: The Future of Case Management

Healthcare is advancing at record speed. Case Managers are not just expected to keep up, they need to be the leaders for their institutions and clients. To accomplish this they must be forward-thinking and have a network of peers for collaboration.

Case Management, like healthcare, is often very siloed. Case Managers for the same client from different settings do not communicate resulting in duplication of work, as well as confusing and overwhelming the client. 

The answer to both issues is case management collaboration. During this session, we will collaborate to determine how case managers from different areas of expertise and work settings can support each other to ensure the best outcomes for their clients and more enjoyable work experience for the case manager. 

Learner Outcomes:

At the end of the presentation, the learner will be able to:

  • Compare and contrast the roles of case managers in various settings and the value they bring to the client and each other.
  • Identify situations where collaboration between case managers of various settings would result in better outcomes for the client and a better experience for both case managers and organizations. 
  • Discuss with case managers of different settings current professional issues to identify new approaches for a resolution. 

This content will apply to the following Ethical Principles (Commission for Case Manager Certification 2015) Principles.  Board certified Case Managers will:

  • Principle 4 act with integrity and fidelity with clients and others.
  • Principle 5 maintain their competency at a level that ensures their clients will receive the highest quality of service

This content will apply to the following Ethical Principles and Standards from the Code of Ethics (National Association of Social Workers, 2017). 

  • Ethical Principles:
    • dignity and worth of the person
    • importance of human relationships
    • competence.
  • Ethical Standards:
    • 1. Social Workers’ Ethical Responsibilities to Clients
      • 1.01 Commitment to Clients
      • 1.04 Competence
    • 2. Social Workers’ Ethical Responsibilities to Colleagues
      • 2.01 Respect
      • 2.03 Interdisciplinary Collaboration
      • 2.05 Consultation
      • 3.08 Continuing Education and Staff Development


deanna gillingham

Deanna Cooper Gillingham is an RN, Certified Case Manager, Author, and Entrepreneur. She has extensive clinical and case management experience including complex case management, transplant case management, Med Surg, Dialysis, Oncology, Hospice, SICU, LDRP, L&D, and Ambulatory Care. She has also worked as a travel nurse, agency nurse, and patient service representative.

Deanna is the author of CCM Certification Made Easy: Your Guide to Passing the Certified Case Manager Exam and Foundations of Case Management. She is the developer of several courses for nurses and case managers and is a digital journalist. 

Deanna is passionate about developing the case management workforce. As co-founder and CEO of the Case Management Institute, she is dedicated to decreasing barriers to entry into this profession and developing case managers into leaders. She is also the leader and co-founder of the Case Managers Community, a Facebook group of over 12,000 committed case managers.