Patchwork Case Management: How to Get All the Information You Need

Through two case studies, we will have an interactive discussion of situational awareness and ethics.  We will expand the biopsychosocial assessment into social determinants of health. The case studies are a compilation of different patients and the names and any identifying information has been removed.  The first case is a young professional and mother of young children with a rare form of cancer. The second case is a woman with severe injuries from a vehicle collision who lost her baby.

At the end of the presentation, the learner will be able to:

  1. Apply their professional ethical principles to how they provide case management to their clients/patients.
  2. Utilize the three “R”s to prioritize care to their clients/patients.

This applies to Principle 2 – Board Certified Case Managers (CCMs) will respect the rights and inherent dignity of all their clients, Principle 3 – Board Certified Case Managers (CCMs) will always maintain objectivity in their relationships with clients and Principle 4 – Board Certified Case Managers (CCMs) will act with integrity and fidelity with clients and others.


marthaMartha became an RN in 1975 and a Lamaze Certified Childbirth Educator in 1980.  She worked OB in a high-risk tertiary hospital and had a Lamaze business for 7 yrs.  In the AF she worked OB in a level 1 hospital with a wartime job as an OR nurse. During her AF career, she received an MS in Operations Management.  Before going to BCBSSC as a case manager, she worked for several hospices. She is ANCC certified in Case Management since 2004 and part of ANCC’s Content Expert Panel for Case Management for the past 7 years.  Martha is a retired Lt Colonel from the AFR.