Managing Workplace Bullying and Violence

Incidents of workplace bullying and violence have intensified over the past decade, particularly in health and behavioral health settings. Their presence interferes with all that these settings strive to be; safe, client-centered, quality-driven, and approached through an interprofessional team effort. In addition, practitioners are being exposed to concerning levels of risk, plus trauma from each incident.

This presentation explores the varied dynamics of two concerning disrupters for the workforce, workplace bullying, and violence. The focus will be on the scope and incidence of both issues as they impact the professional community. Tactical guidance will be provided on how to identify and manage bullying boss and leadership situations. Special attention will be placed on how bullying contradicts professional ethical codes and standards of practice across the social work profession. Attendees will be introduced to emerging laws and industry initiatives, plus unique strategies to empower their ability to manage these oppressive and often, traumatic behaviors.

At the end of the presentation, the learner is able to:

    1. Identify the demographics and impact of workplace bullying.
    2. Discuss the incidence and impact of workplace violence across the health and behavioral health
      industry.
    3. Describe workforce trauma as it relates to professional case management.
    4. Explain current legislative and professional initiatives including the CCMC Code of Professional Conduct.
    5. Apply strategies to empower workforce resilience and safety.

This applies to Principle 5 – Board-Certified Case Managers (CCMs) will maintain their competency at a level that ensures their clients will receive the highest quality of service and Principle 6 – Board-Certified Case Managers (CCMs) will honor the integrity of the CCM designation and adhere to the requirements for its use.


ellenAn industry thought leader for over 30 years, Ellen is known and respected as “The Ethical Compass of Professional Case Management”. She is a popular presenter with hundreds of offerings to her credit and author of close to 100 publications. Ellen has received awards and global recognition for her innovative practice, including the 2017 Distinguished Master Social Work Alumni from the University of Buffalo School of Social Work, and 2016 National Award of Service Excellence for the Case Management Society of America.

Ellen is the co-author of the book COLLABORATE® for Professional Case Management: A Universal Competency-Based Paradigm, 1st ed. She has contributed to CMSA’ s Career and Knowledge Pathways®, plus the Commission for Case Manager Certification’s Case Management Body of Knowledge®, among many others. Ellen also served on the committee that revised CMSA’ s 2016 Standards of Practice.