As the second generation of case managers reach retirement, new leaders need to emerge. There are many examples of natural-born leaders in history, but how do you learn leadership if all your exposure to leadership has been distasteful? Despite all the literature available on leadership, the best lessons come from a Marine in Korea. Fortunately, he is my Father. The most memorable learning comes from storytelling and humor.
If you are a case manager in a physical setting, it is important to use several learning styles and elicit understanding both verbally and non-verbally. But how to create a relationship when you are a telephonic case manager? The answer lies in body posture and facial expressions!
At the end of the presentation, the learner will be able to:
- Integrate leadership skills into your ethical culture.
- Demonstrate your ethical leadership to your peers and patients.
- Define positive communication.
This content will apply to the following Ethical Principles (Commission for Case Manager Certification 2015) Principles:
- Principle 4: Board Certified Case Managers will act with integrity and fidelity with clients and others.
- Principle 5: Board Certified Case Managers will maintain their competency at a level that ensures their clients will receive the highest quality of service.
Martha became an RN in 1975 and a Lamaze Certified Childbirth Educator in 1980. She worked OB in a high-risk tertiary hospital and had a Lamaze business for 7 yrs. In the AF she worked OB in a level 1 hospital with a wartime job as an OR nurse. During her AF career, she received an MS in Operations Management. Before going to BCBSSC as a case manager, she worked for several hospices. She is ANCC certified in Case Management since 2004 and part of ANCC’s Content Expert Panel for Case Management for the past 7 years. Martha is a retired Lt Colonel from the AFR.