Strategies to communicate and delegate using humor and storytelling. The importance of body posture and facial expressions when talking over the phone.
At the end of the presentation, the learner will be able to:
- Translate leadership skills into your ethical culture
- Model your ethical leadership to your peers and patients
- Develop positive communication
Martha became an RN in 1975 and a Lamaze Certified Childbirth Educator in 1980. She worked OB in a high-risk tertiary hospital and had a Lamaze business for 7 yrs. In the AF she worked OB in a level 1 hospital with a wartime job as an OR nurse. During her AF career, she received an MS in Operations Management. Before going to BCBSSC as a case manager, she worked for several hospices. She is ANCC certified in Case Management since 2004 and part of ANCC’s Content Expert Panel for Case Management for the past 7 years. Martha is a retired Lt Colonel from the AFR.